How Many Stores do you have?
Pivot Stove has expanded from our humble beginnings 1876 as a small manufacturing business. We have now expanded into 2 Company Stores, Warehousing, Administration, as well as a dealer network through-out Australia
Pivot Geelong– Established in 1876
It’s our original building that has a wonderful, homely showroom with a large range of Wood Heaters, Gas Log Fires and the ESSE range of cookers on display
Pivot Dandenong– Established in 2006
Melbourne’s Largest Showroom Displaying a full range of Wood Stoves, Wood Heaters, Electric Flame Fires, Gas Log Fires, and a large range of Spare Parts
Based in Victoria Street, North Geelong, this is our storage division where we stock all our imported products and offers our Pivot Wholesale and Pivot Stores stock solutions
Australia’s 1st Online Spare Parts Web Site. The Pivot Stove and Heating online spare parts catalogue enables you to buy your spare parts for your heater or cooker in the comfort of your own home with nation-wide delivery.
Our Wholesale division that services not only Pivot Stores, but our dealers Australia-Wide
You have a massive range – how do I choose the right heater?
This is where Pivot is different – Our policy is not just to sell a box, but to provide the right product for you.
Our staff are all qualified and experienced and offer to walk you through the options to make sure you buy what is right for you – not just what is in stock.
For best results, bring in your house plans so we can scale and work out the right heater for your home
How do your spare parts work ?
We have an online spare parts catalogue at pivotonline.com.au that lists all our spare parts we carry for all makes and models
If you can’t find your part online, it’s no longer available
All parts are stocked in our Warehouse, where only limited parts are available at our stores
When ordering online at pivotonline.com.au your order is picked and packed and sent out with Australia Post and delivered anywhere in Australia
Online payments are made with PayPal
How do I ring you with a 1300 4 PIVOT Phone No?
1300 4 PIVOT stands for 1300 474 868
What is Pivot’s Pricing Policy
Pivot offer is Trade Prices to the Public Pivot will assist you in your selection and will package up a trade price for your requirements
Does Pivot Geelong & Pivot Melbourne have the same Range?
Yes – Both Stores have the same range, The 700Sm Dandenong Showroom offers a larger display of our products.
How do I order a product?
You can either contact us by phone or email us with your information and we can assist you.
We require the Following Information – Your Name – Postal Address – Delivery Address – Contact Phone Numbers
How do I pay?
NEVER email your credit card details
Pivot accepts – Visa Card payment by Phone – Master Card by Phone – EFT Payments (details on our Order Confirmation) – Pivot Payment Plan with our Interest Free Payment Options – PayPal – Cash
I live interstate – How can I get the goods to me?
Pivot have an extensive dealer network right across Australia
All of our range is available Australia Wide
What is the turnaround time from ordering?
Depending on the item and changes you request – we aim to have must stock items dispatched within 48 hours from ordering
What about Warranty?
Pivot has arranged with the manufactures of the heaters a Nationally covered Warranty. We can arrange any warranty to be covered anywhere within Australia
Do you reply to emails?
All emails are replied – we try to offer same day responses, but otherwise – you email will be replied to within 24 hours. The more information you provide us – the more we can assist you with providing you the right advice
I don’t know what I have – How can I identify my product?
We receive many emails with photos of the product you are trying to repair or replace – these emails are greatly accepted
Do you export?
We do export to New Zealand only
Do you have any other stores in other states in Australia
Yes, we have Local Showrooms in
Plus an Australian wide dealer network
I need more information on a product?
We update our web site regularly and there is more and more downloads available including – Users Manuals – Installation Manuals – Spare Part Manuals. Pivot also have an extensive library of information and photos
Let us know what you need and we can email more information to you.
What is your Return Policy?
Pivots return rate is .01%. Pivot pride ourselves in supplying the right product to you in the first place. Goods returned MUST be in the original packaging and MUST NOT have been used.
We offer Money back 7 day from date of invoice.
Custom made goods to your requirements will occur a handling fee
I saw Pivot on eBay – do you sell all products on eBay?
No – Pivot use the eBay and Trading Post to promote over stocks or manufacturer run out specials.
eBay is also a great exposure for us – with the Internet lifestyle, we are now only a click away in your home.