shipping & returns

How do I order a product?

You can either contact us by phone or email us with your information and we can assist you.

We require the Following Information – Your Name – Postal Address – Delivery Address – Contact Phone Numbers

How do I pay?

NEVER email your credit card details

Pivot accepts – Visa Card payment by Phone – Master Card by Phone – EFT Payments (details on our Order Confirmation) – Pivot Payment Plan with our Interest Free Payment Options – PayPal – Cash

I live interstate – How can I get the goods to me?

Pivot have an extensive dealer network right across Australia

All of our range is available Australia Wide and we encourage you to find your local reseller, and support local

What is the turnaround time from ordering?

Depending on the item and changes you request – we aim to have must stock items dispatched within 48 hours from ordering

What about Warranty?

Pivot has arranged with the manufactures of the heaters a Nationally covered Warranty. We can arrange any warranty to be covered anywhere within Australia

Do you export?

We do export to New Zealand only

What is your Return Policy?

Our return rate is low, as we pride ourselves in supplying the right product to you in the first place. Goods returned MUST be in the original packaging and MUST NOT have been used.

We offer Money back 7 day from date of invoice.

Custom made goods and some products will occur a restocking fee